Practice information

Privacy, confidentiality and boundaries

This page explains the ordinary limits of private counselling. A fuller counselling agreement is provided before or at your first appointment.

Privacy and records

I collect only information reasonably needed to provide counselling, manage appointments, process payments and meet professional or legal obligations. Records are stored securely and are not used for unrelated marketing.

Confidentiality

What you discuss in counselling is treated as confidential. There are limits: information may need to be disclosed where required by law, where there is a serious and imminent risk of harm, or where necessary to respond to a safeguarding concern. The precise circumstances are discussed as part of the counselling agreement.

Professional supervision

I undertake regular professional supervision. Client work may be discussed for professional and ethical purposes, with identifying details limited wherever practicable. Supervisors are also bound by confidentiality.

Contact between sessions

Email and SMS are for practical matters such as booking or changing appointments. I do not provide counselling or crisis support by email, text or social media.

Scope of practice

Counselling the Capital is suited to adults and couples seeking non-crisis support. It is not appropriate as sole care for acute suicidality, active psychosis or mania, severe substance dependence requiring detoxification, high-risk family violence, complex forensic risk, court-ordered treatment, or circumstances requiring intensive medical or psychiatric care. I may recommend another service when it would offer safer or more suitable support.

Telehealth

For Zoom appointments, please join from a private place where you can speak freely. At the start of a session I may confirm your location and an emergency contact so I can respond appropriately if an urgent safety issue arises.

Concerns or complaints

If something does not feel right, you are welcome to raise it with me. I will take the concern seriously. You may also contact the Australian Counselling Association or an appropriate external complaints body.

Urgent support

This is not a crisis service. In immediate danger, call 000 or attend the nearest Emergency Department. Lifeline: 13 11 14. Access Mental Health ACT: 1800 629 354.